Thank you for ordering Connexus.

This Shipping & Delivery Policy explains how fulfillment, shipping, tracking, and delivery work for physical products purchased directly through our Website.

Fulfillment

Connexus physical products are fulfilled and shipped on our behalf by our third-party fulfillment provider, Vervante.

After you place your order with Connexus, the information necessary to fulfill your order is provided to our fulfillment provider so that your product can be prepared and shipped to you.

You do not need to contact Vervante to initiate fulfillment. Your order is submitted for fulfillment through our systems.

If you have a customer-service issue regarding your Connexus order, you may contact Connexus directly at [email protected].

Order Processing

Once your order has been successfully placed and payment has been confirmed, it is submitted for fulfillment.

Orders require processing before shipment. Processing time is separate from the time the package spends in transit. Order processing is normally 2 days.

Orders placed on weekends or holidays may begin processing on the next applicable business day.

Shipping Rates

Shipping charges are based on the shipping destination and are displayed during checkout before you complete your purchase.

Different rates may apply for the United States, Canada, Mexico, and other international destinations.

From time to time, Connexus may offer promotional or coupon-based free shipping. Any terms associated with such an offer will be displayed with the applicable promotion.

Tracking Your Order

Once your order has shipped, tracking information will be provided to you so you can follow your shipment.

Tracking information is generated as part of the fulfillment and shipping process and may be communicated to you by Vervante and/or the applicable shipping carrier.

Please allow some time after receiving your tracking information for the carrier's tracking system to display the latest shipment status.

If you have not received tracking information after a reasonable period following your order, please contact us at [email protected] and we can assist you.

Delivery Times

Delivery times vary based on your destination, the shipping service used, carrier operations, customs processing, weather, holidays, and other circumstances.

Any delivery times communicated on our Website or through shipping/tracking information should be considered estimates unless expressly identified as guaranteed.

Once a package is in transit, delays outside our reasonable control may occur.

International Orders

Connexus may be shipped internationally to eligible countries available during checkout.

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly included during checkout or otherwise required by applicable law, these charges are not included in the Connexus product price or shipping charge and are the customer's responsibility.

International shipments may also be delayed by customs processing. Connexus and its fulfillment provider do not control customs procedures, processing times, or charges imposed by government authorities.

Shipping Addresses

Please carefully review your shipping information before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error in your shipping address, contact us at [email protected] immediately. We will make reasonable efforts to correct the address before fulfillment or shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment.

Once an order has shipped, we generally cannot change its delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent, to the extent permitted by applicable law.

Lost or Delayed Packages

If your tracking information has not updated for an unusual period of time, or you believe your package may have been lost in transit, contact us at [email protected].

We will review the available tracking information and, where appropriate, work with our fulfillment provider and/or shipping carrier to investigate.

Packages Marked Delivered

If tracking indicates that your package was delivered but you cannot locate it, please first check around the delivery location, check with other members of your household, check with neighbors where appropriate, and review any delivery information provided by the carrier.

If you still cannot locate the package, contact us at [email protected] and we will review the situation with you.

Damaged, Defective or Incorrect Products

If your Connexus deck arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as reasonably possible.

Please provide your name, order number, a brief description of the problem, and photographs of the product and packaging where appropriate.

We will work with our fulfillment provider as necessary and determine an appropriate resolution, which may include replacing the product or issuing a refund.

Questions About Your Shipment

Although our physical products are fulfilled by a third-party provider, Connexus is your point of contact for questions or problems with your order.

Connexus / AWforLife Corp.

1440 Broadway Ste 200 # 225

Oakland, CA 94612

United States

Email: [email protected]